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UIF Guide

Dysfunctional UIF Operations



Dysfunctional UIF Operationsm

Dysfunctional UIF Operationsm. Business Unity South Africa (BUSA) is deeply concerned about the systemic dysfunction at the Unemployment Insurance Fund (UIF). The failure of the UIF to meet its obligations is jeopardizing the livelihoods of workers, causing workplace disruptions, and straining employer-employee relationships. Despite numerous appeals for intervention, the authorities have not addressed these issues.

Ongoing Engagements With Government

Efforts At Nedlac

BUSA, along with labor representatives, has been engaging with the government at the National Economic Development and Labour Council (Nedlac) to address serious systemic dysfunction and alleged corruption within the UIF. These discussions have been ongoing for three years, but progress has been stymied by the UIF Commissioner’s inability or unwillingness to address the core issues.

Correspondence With The Minister

BUSA has also written multiple times to the Minister of Employment and Labour, highlighting the problems within the UIF. Unfortunately, these efforts have not elicited any positive responses or meaningful action.

Systemic Issues And Their Impacts

Questionable Investments

Recent revelations about questionable investments by the UIF have exposed billions of rands at risk. These funds should be allocated to workers in need, especially during times of economic hardship caused by factors like load-shedding, escalating inflation, and diminishing consumer demand. The lack of a reliable safety net from the UIF is leaving many employees vulnerable to short-time work or layoffs.

Delays And Inefficiencies

The systemic dysfunction at the UIF has led to significant delays in processing applications. Both online and offline systems are plagued by issues, including the provision of incorrect information and frequent changes in requirements. Payments, when finally processed, often arrive long after the period of lost earnings, providing little financial support when it is needed most.

Ineffective Special Schemes

Special schemes such as the COVID-19 Temporary Employer/Employee Relief Scheme (TERS) and the Workers Affected by Unrest (WABU) initiative, though well-intentioned, have largely been ineffective. Hundreds of thousands of applications remain unresolved, leaving many individuals without the support they desperately need.

Corruption And Modernization Needs

Media Reports On Corruption

Recent media reports have highlighted the extent of corruption within the UIF. BUSA has consistently urged for the modernization of UIF systems to identify and limit corrupt practices. Effective Information and Communication Technology (ICT) systems with risk mitigation measures are essential for enabling efficient and timely service delivery.

Failures Of Current Management

The current management of the UIF has shown an inability to execute their mandate effectively. Ill-conceived systems, such as the eCompliance platform, have failed, introducing risks for businesses and failing to protect workers. The failure to address systemic issues and alleged corruption is leading to increased frustration among employers and employees and could impact the sustainability of the fund.

Call For Immediate Administration

Support For Immediate Administration

BUSA supports calls from other business organizations and labor groups to place the UIF under immediate administration. BUSA remains committed to providing support, advice, and expertise to drive a comprehensive modernization program that addresses the changing needs of the workforce and ensures efficient, cost-effective, and timely service delivery to beneficiaries.

Importance Of Resolving Systemic Issues

Resolving the systemic issues within the UIF is critical for both workers and employers. BUSA stands with those seeking an urgent resolution to these problems and calls on the Minister of Employment and Labour to act swiftly to restore the functionality and integrity of the UIF.


The dysfunction within the UIF is a pressing issue that requires immediate attention. BUSA is dedicated to supporting efforts to modernize the UIF and ensure it can provide reliable support to workers in times of need. The resolution of these systemic issues is essential for maintaining the trust and stability of the employer-employee relationship and safeguarding the livelihoods of South African workers.

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UIF Guide

How Do I Check My UIF Balance



How Do I Check My UIF Balance

How Do I Check My UIF Balance. The Unemployment Insurance Fund (UIF) provides temporary financial relief to workers who have lost their jobs or are unable to work due to certain circumstances. Checking your UIF balance is a straightforward process that you can do online. Here’s a step-by-step guide to help you through it.

Step 1: Log Onto The UIF Portal

To begin, you’ll need to access the UIF’s online portal. Open your web browser and go to This is the official website for UIF services, where you can manage your UIF account and check your balance.

Step 2: Click On “Check My Balance”

Once you’re on the UIF portal, look for the option that says “Check My Balance.” This option is usually found on the homepage or in the menu. Click on it to proceed to the balance check page.

Step 3: Follow The On-Screen Instructions

After clicking “Check My Balance,” you will be directed to a page with instructions. Follow these instructions carefully. They will guide you through the necessary steps to verify your identity and access your balance information.

Step 4: Enter The Captcha Number

As part of the verification process, you’ll need to enter a Captcha number. This number is displayed on the screen and is used to ensure that you are not a robot. Carefully type the Captcha number into the designated field. If the Captcha is difficult to read, you can usually refresh it for a new one.


Checking your UIF balance online is a simple process that can be completed in just a few minutes. By following the steps outlined above, you can easily access your balance information and stay informed about your UIF benefits. Remember to log onto, click on “Check My Balance,” follow the on-screen instructions, and enter the Captcha number displayed. This ensures a smooth and efficient process to check your UIF balance.

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