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How to Change Your Phone Number for SASSA



How to Change Your Phone Number for SASSA

How to Change Your Phone Number for SASSA. Keeping your phone number and personal details updated with SASSA (South African Social Security Agency) is crucial for the continuous reception of your Social Relief of Distress (SRD) R350 Grant and other social grants. Here’s a comprehensive guide on how to change your phone number for SASSA.

Reasons for Changing Your Phone Number

There are two primary reasons for needing to change your phone number with SASSA:

  1. Incorrect contact information in the SASSA grant application.
  2. Lost SIM card or stolen cell phone.

Step-by-Step Process to Change Your Phone Number

To change your SASSA phone number for the SRD R350 grant and other grants (Disability, Old Age, Care Dependency, Child Grants), follow these steps:

  1. Visit the SASSA services portal to access your account.
  2. Enter your 13-digit South African Identity Number in the “ID Number” box.
  3. Input your 6-digit Application ID provided by SASSA for grant approval.
  4. Click “Submit” to verify your identity.
  5. Select “Change Phone Number.”
  6. Provide your new cell phone number to update your SASSA application contact details.
  7. Receive an SMS with an OTP on the new number for verification.
  8. Enter the OTP code and click “Verify Pin.”
  9. Receive a confirmation message to approve the number change.
  10. Click “Submit” to finalize the number change.
  11. Wait 14 days for SASSA to verify your new contact details and process payments accordingly.

Reporting a Stolen Phone or SIM Card

If your cell phone or SIM card registered to your SASSA application is stolen or lost, follow these steps to change your contact details without an OTP:

  1. Report the incident to SASSA immediately.
  2. Visit the link:
  3. Enter your ID Number.
  4. Confirm that your cell phone number was changed without your permission by choosing Yes or No.
  5. Receive a notification stating ‘Successfully submitted unauthorized cell phone number change report to SASSA.’

Important Reminders for Beneficiaries

  • Regularly log in to your SASSA account and check your SASSA status.
  • If your status shows ‘record not found,’ contact the SASSA helpline at 0800 601 011 to block your payments.
  • Proceed with the Change Phone Number process online to update your contact details.
  • Allow 14 days for the requested phone number change to be successfully updated for your grant payments.


Updating your phone number with SASSA ensures that you continue receiving your grants without any interruptions. Follow the outlined steps carefully to avoid delays in your grant payments.

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SASSA SRD Grant Verification Checks May Exclude Many



SASSA SRD Grant Verification Checks May Exclude Many

SASSA SRD Grant Verification Checks May Exclude Many. Millions of South Africans depend on the social relief provided by the South African Social Security Agency (Sassa). However, recent changes to the verification process for the Social Relief of Distress (SRD) grant have sparked significant concern among stakeholders, who fear these changes might exclude many deserving individuals from receiving aid.

Introduction of Verification Checks

Sassa has introduced a new verification check for SRD grant beneficiaries to ensure that the grants are disbursed to the correct individuals. This new measure includes identity verification checks done through facial recognition technology. While this step aims to maintain the integrity of the grant distribution process, it has raised alarms among various groups.

Verification Process Details

The verification process includes randomly selecting SRD grant applicants for additional checks. Applicants receive two SMS messages, with the second message containing a link that initiates the facial recognition process. It is crucial for applicants to complete this process within 72 hours, as the link expires after three days.

Concerns and Challenges

Access to Technology

A significant issue with the new verification process is that it assumes applicants have access to smartphones and the internet. Many beneficiaries, particularly those in remote or impoverished areas, lack these resources, making it challenging to complete the facial recognition check.

Process Suspension

Failure to complete the verification process results in the suspension of the SRD grant. Although Sassa has not disclosed the exact number of affected individuals, the potential impact is substantial, considering the number of SRD beneficiaries ranges between 7.5 million and 8.5 million.

Delays and Communication Issues

Beneficiaries with the necessary technology are also experiencing concerns about potential delays in their grant payments. For instance, Lerverch Pieters, unemployed since January 2024, reported delays and expressed worry about the impact on his family, who depend on the grant.

Elizabeth Raiters from #PayTheGrants criticized Sassa for inadequate communication regarding the new verification process. She warned that many beneficiaries might miss their June payments due to these issues. The organization has flagged the problem with Sassa, urging them to address the communication gap and provide better support to beneficiaries.


The introduction of verification checks by Sassa aims to ensure the proper distribution of SRD grants and prevent fraud. However, the reliance on technology for facial recognition and the lack of clear communication pose significant challenges for many beneficiaries. Immediate action is needed to address these issues, ensuring that deserving individuals are not unjustly excluded from receiving essential support.

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