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SASSA New Verification Process Complicates Green ID Books



SASSA New Verification Process Complicates Green ID Books

SASSA New Verification Process Complicates Green ID Books. According to a statement from the South African Social Security Agency (SASSA), recipients using the older green ID books face higher risks of verification failure during the new facial biometrics checks. This issue arises primarily from the lower photo quality in the green ID books, complicating the verification process.

Complaints And Advocacy Efforts

Recent reports by GroundUp highlighted widespread complaints among SRD beneficiaries unable to receive their R370 grants because of these verification hurdles. The #PayTheGrants campaign, inundated with pleas for assistance, raised concerns with SASSA regarding the lack of clarity and support for affected beneficiaries.

Expanded Verification Requirements

Initially, the biometric verification was required for beneficiaries changing their mobile numbers. Now, individuals suspected of identity theft, or victims thereof, are also subject to this process. These beneficiaries receive SMS notifications with links to upload a clear facial photo for verification. Success or failure notifications follow this submission.

Response And Criticism

Paseka Letsatsi, spokesperson for SASSA, clarified that if the biometric test fails, beneficiaries must obtain a new ID card with advanced biometric features to proceed with verification. This measure aims to minimize identity theft risks and ensure grant distribution integrity.

Operational Challenges And Public Reaction

Elizabeth Raiters, deputy director of #PayTheGrants, criticized SASSA’s communication strategy, noting that many beneficiaries with green ID books were caught off guard by the sudden requirement for smart ID cards. The surge in inquiries to SASSA’s helpline reflects widespread confusion and frustration among beneficiaries facing payment delays.

Call Center And Administrative Issues

GroundUp’s investigation revealed significant challenges at SASSA’s call center, with frequent reports of long wait times and high call volumes. Beneficiaries attempting to clarify their verification status often encountered delays and automated responses, further exacerbating their concerns.

Department Of Home Affairs Involvement

While the Department of Home Affairs has made efforts to streamline ID application processes, logistical issues persist, including lengthy queues and processing times. These challenges potentially delay beneficiaries’ ability to complete verification ahead of payment deadlines.


While SASSA’s introduction of enhanced verification measures is aimed at safeguarding against fraud, the sudden implementation without adequate beneficiary preparation has caused widespread disruption. As beneficiaries navigate these challenges, stakeholders urge improved communication and support mechanisms to minimize impact and ensure timely grant disbursement.

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Pay Disbursement Dates For July 2024 SASSA SRD Grants



Pay Disbursement Dates For July 2024 SASSA SRD Grants

Pay Disbursement Dates For July 2024 SASSA SRD Grants. In July 2024, SASSA will disburse SRD R370 payments from 26th to 29th July. Recipients should expect funds to reflect in their accounts within 2-3 working days post-processing.

Introduction To SASSA SRD R350 Grant

The South African Social Security Agency (SASSA) has been instrumental in providing financial relief through grants like the Social Relief of Distress (SRD) R350, especially crucial during the COVID-19 pandemic.

Background of SRD R350 Grant

Initially launched as a temporary measure, the SRD R350 grant aids unemployed individuals and those without other forms of income, helping them cope with economic hardships.

Payment Schedule for July 2024

SASSA has scheduled SRD R350 payments for July 2024, ensuring timely disbursement via bank transfers or mobile money services.

SRD R370 Payment Dates

Beneficiaries can expect SRD R370 payments from 26th to 29th July 2024, with funds typically clearing in 2-3 working days thereafter.

Proposed Increase to R370

A proposal to increase the SRD grant to R370 aims to further alleviate financial burdens amidst rising living costs, pending government approval within the 2024 payment cycle.

New Developments In SRD Grant Management

  • Digital Application Process: SASSA has enhanced online platforms for streamlined application and information updates, reducing the need for physical visits.
  • Expanded Eligibility Criteria: Revised criteria now include more vulnerable categories, ensuring broader access to those in need due to recent job losses or income reductions.
  • Enhanced Fraud Detection: Advanced measures like biometric verification strengthen fraud prevention, ensuring grants reach rightful recipients.
  • Partnership with Financial Institutions: Collaborations with financial institutions aim to expedite secure payments, improving overall efficiency and reducing delays.


The SRD R350 grant remains pivotal in supporting vulnerable South Africans. With anticipated enhancements and improved management, SASSA continues to provide crucial financial aid, promoting social and economic stability across the nation.

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