UIF Contact Number. The Unemployment Insurance Fund (UIF) is a crucial financial safety net for employees in South Africa who lose their jobs, face reduced working hours, or go on maternity leave. The UIF provides short-term relief to workers, offering them financial assistance during times of unemployment, illness, or other life circumstances that prevent them from working. However, navigating UIF-related processes can sometimes be challenging. That’s why having access to the right contact information is essential.
In this article, we’ll provide a comprehensive guide to the UIF contact numbers, email addresses, office locations, and working hours so that you can easily get in touch with the relevant UIF departments.
UIF Call Center and National Numbers
The UIF has made contacting them straightforward with a range of telephone numbers for different purposes. If you’re looking for assistance related to UIF claims, applications, or general inquiries, the following contact information will be useful:
These channels are open during normal business hours:
Operating hours: Monday to Friday, 07:30 AM to 16:00 PM.
You can also reach out to the National Anti-Fraud Hotline at 0800 701 701 or via email at [email protected] to report any suspected fraudulent activities related to UIF claims or payments.
Pretoria UIF Head Office Contact Information
For those located in Pretoria or the surrounding area, the main UIF office is situated in the city center.
- Street Address: Absa Towers, 230 Lillian Ngoyi Street, Pretoria Central
- Telephone: 0800 030 007 or 012 309 4000
- Fax: 086 688 9835
- Email: [email protected]
The Pretoria head office is a key resource for processing claims, inquiries, and general assistance regarding UIF benefits.
Cape Town UIF Office Contact Information
Residents of the Western Cape can access UIF services through the Cape Town office.
- Street Address: Room 1207, 12th Floor, 120 Plein Street, Cape Town, 8000
- Telephone: 021 466 7160
- Fax: 021 462 2832
- Operating hours: Monday to Friday, 07:30 AM to 16:00 PM.
If you’re located in Cape Town and need UIF assistance, you can visit or contact this office during business hours.
UIF Fraud Hotline
If you suspect any fraudulent activity related to UIF claims, the UIF Fraud Hotline is available for confidential reporting:
- Fraud Hotline Number: 0860 022 194
- National Anti-Fraud Hotline (PSC): 0800 701 701
- Fraud Email Address: [email protected]
Provincial UIF Contact Numbers
To provide more localized services, UIF has set up contact points in every province. Here are the provincial contact details:
- Eastern Cape: (051) 633 2637
- Free State: (051) 411 6400
- Gauteng: (011) 853 0303
- KwaZulu-Natal: (031) 366 2012
- Limpopo: (015) 290 1703
- Mpumalanga: (013) 655 8742
- Northern Cape: (053) 838 1554
- North West: (018) 387 8178
- Western Cape: (021) 441 8054
These contact numbers are essential for individuals who need assistance with UIF services specific to their province.
Email Contact Options
If you prefer to communicate via email, the UIF offers multiple dedicated email addresses to handle different types of inquiries:
Make sure to include your full name, UIF reference number (if applicable), and details of your query to ensure a prompt response.
Specialized UIF Services Contact Numbers
For businesses or individuals requiring specialized services, such as employment equity or labor inspection, the UIF provides the following contacts:
- Inspection and Enforcement Services: 0860 101 018
- Employment Equity (EE) Inquiries: [email protected]
- Labor Registration: [email protected]
- UIF USSD Channel: 134843# for mobile access
Compensation Fund Contact Details
For queries related to the Compensation Fund, which provides compensation for workers injured at work or who contract occupational diseases, you can reach them at:
- Compensation Fund Call Center: 0860 105 350
- Fax: 086 688 9836
- SMS Line (from April 2024): 44967 (follow the prompts for paid services)
- Email: [email protected]
Web Self-Service and Ticketing System
For those who prefer an online approach, the UIF offers a web self-service ticketing system. This tool allows you to submit queries, check claim statuses, and get assistance with UIF matters.
You can access the self-service system via the following link:
Web Self-Service Ticketing System
This online resource is especially useful for those who want to track their UIF claims and applications from the comfort of their homes.
UIF Provincial Satellite Offices
In addition to the main offices, UIF has set up satellite offices across the country to provide localized support for those in need. Whether you’re in a small town or a major city, you can find the nearest UIF satellite office by visiting the Department of Labour’s official website or using the contact numbers provided.
Conclusion
Navigating UIF claims and applications can sometimes be daunting, but knowing who to contact and how to reach them can make the process smoother. Whether you’re filing for unemployment benefits, maternity leave, or illness, having the right contact information at your fingertips is essential. From the national call center to provincial offices and dedicated email support, the UIF offers a variety of ways to assist you. Make sure to keep these contact details handy to ensure you receive timely and accurate assistance.